Support
- Can I switch my access from Web Portal to API?
- My account is locked. What should I do?
- What should be validated before testing?
- Why can't I see Chinese characters returned in the API response?
- Why are my API calls returning me with 'Invalid Token' error?
- What do different parameters in API response mean?
- What are the different 'ID Number Types' for National ID Searches?
- What will be 'searchStatus' in case of a composite query?
- What matching rule should I expect from each New Zealand Data Source?
- Why can't I view PDF reports older than 24 Hours?
- What is a Client Reference and how do I use one?
- What to do when getting unexpected results from a request?
- How do I use a unique Client Reference with my requests?
- Frozen process after submitting a request, what to do?
- How is the data returned to me, as the user, from the API?
- What are the load/rate limits of Data Zoo KYC APIs?
- How do I identify a failed search result?
- What languages are accepted for PEPs & Sanction screening?
- Can I do 2+2 verifications using the IDU Web Portal?
- Consent value
- Why am I receiving a non-verification on Chinese documents?
- Can you show a HTTP Status Code Breakdown?
- What do the different 'Status' results mean?
- Should I input the optional fields as well? Will this increase match rates?
- How can I check the mandatory fields of any service?
- Why can't I login even though I just had the password reset?
- What is a Reporting Reference?
- What are the limitations for an API authentication token?