If you are getting unexpected results from a request and would like the support team to investigate, please create a new ticket in our Support Portal.
If you are unable to raise a support ticket, please send an email to Support@DataZoo.com. Please ensuring you include the following information regarding your request:
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The submission and completion times of the request.
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The data source selected and the search criteria input.
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A copy of the request input and output JSON (if possible). And,
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The request’s Reporting Reference. The Reporting Reference can be obtained through either the IDU interface OR the output XML/JSON you’ve received:
Web Portal
API
