---
title: Data Zoo Support Knowledge Base
description: Data Zoo Support Knowledge Base
---

[Skip to content](https://help.datazoo.com/en/dz-knowledge-base#main-content)

English

Show submenu for translations

[Create a support ticket](https://help.datazoo.com/en/dz-knowledge-base/kb-tickets/new?hsLang=en) [Customer portal](https://help.datazoo.com/dz-support?hsLang=en)

[![data zoo logo](https://help.datazoo.com/hs-fs/hubfs/Asset%201@2x-8.png?width=400&height=70&name=Asset%201@2x-8.png)](https://www.datazoo.com)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Create a support ticket](https://help.datazoo.com/en/dz-knowledge-base/kb-tickets/new)
- [Customer portal](https://help.datazoo.com/dz-support)
- [Data Zoo API Documentation](https://docs.datazoo.com/api)

[Data Zoo API Documentation](https://docs.datazoo.com/api)

 Welcome to our Support Portal

- There are no suggestions because the search field is empty.

### [FAQs Find quick answers to our most commonly asked questions.](https://help.datazoo.com/en/dz-knowledge-base/faqs?hsLang=en)

- [Australian Driver Licence - Possible reasons for non-verification](https://help.datazoo.com/en/dz-knowledge-base/australian-driver-licence-possible-reasons-for-non-verification?hsLang=en)
- [Australian Passport - Possible reasons for non-verification](https://help.datazoo.com/en/dz-knowledge-base/australian-passport-possible-reasons-for-non-verification?hsLang=en)
- [What does it mean when a data source requires consent?](https://help.datazoo.com/en/dz-knowledge-base/what-does-it-mean-when-a-data-source-requires-consent?hsLang=en)

[See more](https://help.datazoo.com/en/dz-knowledge-base/faqs?hsLang=en)

### [General Answer to common questions about our services, policies and more.](https://help.datazoo.com/en/dz-knowledge-base/general?hsLang=en)

- [How do I interpret the IDU verification summary?](https://help.datazoo.com/en/dz-knowledge-base/how-do-i-interpret-the-idu-verification-summary?hsLang=en)
- [What is Cross Border Verification?](https://help.datazoo.com/en/dz-knowledge-base/what-is-cross-border-verification?hsLang=en)
- [How to use Watchlist AML?](https://help.datazoo.com/en/dz-knowledge-base/how-to-use-watchlist-aml?hsLang=en)

[See more](https://help.datazoo.com/en/dz-knowledge-base/general?hsLang=en)

### [Support](https://help.datazoo.com/en/dz-knowledge-base/support?hsLang=en)

- [Why can't I view PDF reports older than 24 Hours?](https://help.datazoo.com/en/dz-knowledge-base/why-cant-i-view-pdf-reports-older-than-24-hours?hsLang=en)
- [My account is locked. What should I do?](https://help.datazoo.com/en/dz-knowledge-base/my-account-is-locked.-what-should-i-do?hsLang=en)
- [Why are my API calls returning me with 'Invalid Token' error?](https://help.datazoo.com/en/dz-knowledge-base/why-are-my-api-calls-returning-me-with-invalid-token-error?hsLang=en)
- [Why can't I see Chinese characters returned in the API response?](https://help.datazoo.com/en/dz-knowledge-base/why-cant-i-see-chinese-characters-returned-in-the-api-response?hsLang=en)

[See more](https://help.datazoo.com/en/dz-knowledge-base/support?hsLang=en)

### [Account & Settings Find answers to common questions about account settings and preferences.](https://help.datazoo.com/en/dz-knowledge-base/account-settings?hsLang=en)

- [How long will it take to enable the test environment?](https://help.datazoo.com/en/dz-knowledge-base/how-long-will-it-take-to-enable-the-test-environment?hsLang=en)
- [Can I access OCR in the test environment?](https://help.datazoo.com/en/dz-knowledge-base/can-i-access-ocr-in-the-test-environment?hsLang=en)

[See more](https://help.datazoo.com/en/dz-knowledge-base/account-settings?hsLang=en)

[![data zoo logo](https://help.datazoo.com/hs-fs/hubfs/Asset%201@2x-8.png?width=400&height=70&name=Asset%201@2x-8.png "data zoo logo")](https://help.datazoo.com/?hsLang=en)

Copyright © 2025, Data Zoo