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title: Support | Data Zoo Support Knowledge Base
description: Support
---

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- [Create a support ticket](https://help.datazoo.com/en/dz-knowledge-base/kb-tickets/new)
- [Customer portal](https://help.datazoo.com/dz-support)
- [Data Zoo API Documentation](https://docs.datazoo.com/api)

[Data Zoo API Documentation](https://docs.datazoo.com/api)

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1. [Data Zoo Support Knowledge Base](https://help.datazoo.com/en/dz-knowledge-base)
2. [Support](https://help.datazoo.com/en/dz-knowledge-base/support)

# Support

- [Transaction Throughput Guidelines](https://help.datazoo.com/en/dz-knowledge-base/transaction-throughput-guidelines)
- [Why can't I view PDF reports older than 24 Hours?](https://help.datazoo.com/en/dz-knowledge-base/why-cant-i-view-pdf-reports-older-than-24-hours)
- [What is a Client Reference and how do I use one?](https://help.datazoo.com/en/dz-knowledge-base/what-is-a-client-reference-and-how-do-i-use-one)
- [Frozen process after submitting a request, what to do?](https://help.datazoo.com/en/dz-knowledge-base/frozen-process-after-submitting-a-request-what-to-do)
- [How is the data returned to me, as the user, from the API?](https://help.datazoo.com/en/dz-knowledge-base/how-is-the-data-returned-to-me-as-the-user-from-the-api)
- [My account is locked. What should I do?](https://help.datazoo.com/en/dz-knowledge-base/my-account-is-locked.-what-should-i-do)
- [Can I switch my access from Web Portal to API?](https://help.datazoo.com/en/dz-knowledge-base/can-i-switch-my-access-from-web-portal-to-api)
- [What should be validated before testing?](https://help.datazoo.com/en/dz-knowledge-base/what-should-be-validated-before-testing)
- [Why are my API calls returning me with 'Invalid Token' error?](https://help.datazoo.com/en/dz-knowledge-base/why-are-my-api-calls-returning-me-with-invalid-token-error)
- [How do I identify a failed search result?](https://help.datazoo.com/en/dz-knowledge-base/how-do-i-identify-a-failed-search-result)
- [Can I do 2+2 verifications using the IDU Web Portal?](https://help.datazoo.com/en/dz-knowledge-base/can-i-do-22-verifications-using-the-idu-web-portal)
- [Consent value](https://help.datazoo.com/en/dz-knowledge-base/consent-value)
- [What to do when getting unexpected results from a request?](https://help.datazoo.com/en/dz-knowledge-base/what-to-do-when-getting-unexpected-results-from-a-request)
- [Why can't I see Chinese characters returned in the API response?](https://help.datazoo.com/en/dz-knowledge-base/why-cant-i-see-chinese-characters-returned-in-the-api-response)
- [How do I use a unique Client Reference with my requests?](https://help.datazoo.com/en/dz-knowledge-base/how-do-i-use-a-unique-client-reference-with-my-requests)
- [What do different parameters in API response mean?](https://help.datazoo.com/en/dz-knowledge-base/what-do-different-parameters-in-api-response-mean)
- [What are the different 'ID Number Types' for National ID Searches?](https://help.datazoo.com/en/dz-knowledge-base/what-are-the-different-id-number-types-for-national-id-searches)
- [What will be 'searchStatus' in case of a composite query?](https://help.datazoo.com/en/dz-knowledge-base/what-will-be-searchstatus-in-case-of-a-composite-query)
- [What languages are accepted for PEPs & Sanction screening?](https://help.datazoo.com/en/dz-knowledge-base/what-languages-are-accepted-for-peps-sanction-screening)
- [What matching rule should I expect from each New Zealand Data Source?](https://help.datazoo.com/en/dz-knowledge-base/what-matching-rule-should-i-expect-from-each-new-zealand-data-source)
- [Why am I receiving a non-verification on Chinese documents?](https://help.datazoo.com/en/dz-knowledge-base/why-am-i-receiving-a-non-verification-on-chinese-documents)
- [Can you show a HTTP Status Code Breakdown?](https://help.datazoo.com/en/dz-knowledge-base/can-you-show-a-http-status-code-breakdown)
- [What do the different 'Status' results mean?](https://help.datazoo.com/en/dz-knowledge-base/what-do-the-different-status-results-mean)
- [Should I input the optional fields as well? Will this increase match rates?](https://help.datazoo.com/en/dz-knowledge-base/should-i-input-the-optional-fields-as-well-will-this-increase-match-rates)
- [How can I check the mandatory fields of any service?](https://help.datazoo.com/en/dz-knowledge-base/how-can-i-check-the-mandatory-fields-of-any-service)
- [Why can't I login even though I just had the password reset?](https://help.datazoo.com/en/dz-knowledge-base/why-cant-i-login-even-though-i-just-had-the-password-reset)
- [What is a Reporting Reference?](https://help.datazoo.com/en/dz-knowledge-base/what-is-a-reporting-reference)
- [What are the limitations for an API authentication token?](https://help.datazoo.com/en/dz-knowledge-base/what-are-the-limitations-for-an-api-authentication-token)

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- [FAQs](https://help.datazoo.com/en/dz-knowledge-base/faqs)
- [Integrations](https://help.datazoo.com/en/dz-knowledge-base/integrations)
- [General](https://help.datazoo.com/en/dz-knowledge-base/general)
- [Support](https://help.datazoo.com/en/dz-knowledge-base/support)
- [Account & Settings](https://help.datazoo.com/en/dz-knowledge-base/account-settings)

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