---
title: Account & Settings | Data Zoo Support Knowledge Base
description: Find answers to common questions about account settings and preferences.
---

[Skip to content](https://help.datazoo.com/en/dz-knowledge-base/account-settings#main-content)

English

Show submenu for translations

[Create a support ticket](https://help.datazoo.com/en/dz-knowledge-base/kb-tickets/new) [Customer portal](https://help.datazoo.com/dz-support)

[![data zoo logo](https://help.datazoo.com/hs-fs/hubfs/Asset%201@2x-8.png?width=400&height=70&name=Asset%201@2x-8.png)](https://www.datazoo.com)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Create a support ticket](https://help.datazoo.com/en/dz-knowledge-base/kb-tickets/new)
- [Customer portal](https://help.datazoo.com/dz-support)
- [Data Zoo API Documentation](https://docs.datazoo.com/api)

[Data Zoo API Documentation](https://docs.datazoo.com/api)

 Welcome to our Support Portal

- There are no suggestions because the search field is empty.

1. [Data Zoo Support Knowledge Base](https://help.datazoo.com/en/dz-knowledge-base)
2. [Account & Settings](https://help.datazoo.com/en/dz-knowledge-base/account-settings)

# Account & Settings

 Find answers to common questions about account settings and preferences.

- [How long will it take to enable the test environment?](https://help.datazoo.com/en/dz-knowledge-base/how-long-will-it-take-to-enable-the-test-environment)
- [How does Name-Match Scoring work?](https://help.datazoo.com/en/dz-knowledge-base/how-does-name-match-scoring-work)
- [Can I access OCR in the test environment?](https://help.datazoo.com/en/dz-knowledge-base/can-i-access-ocr-in-the-test-environment)
- [Safe Harbour always returns 'false'. What is the cause?](https://help.datazoo.com/en/dz-knowledge-base/safe-harbour-always-returns-false.-what-is-the-cause)
- [What is Safe Harbour and Safe Harbour Scoring?](https://help.datazoo.com/en/dz-knowledge-base/what-is-safe-harbour-and-safe-harbour-scoring)
- [Watchlist AML is returning 'No Match' even after getting a positive hit](https://help.datazoo.com/en/dz-knowledge-base/watchlist-aml-is-returning-no-match-even-after-getting-a-positive-hit)
- [How can I add additional countries/data sources to my current package?](https://help.datazoo.com/en/dz-knowledge-base/how-can-i-add-additional-countries/data-sources-to-my-current-package)
- [How long will it take to get production access for my subscribed services?](https://help.datazoo.com/en/dz-knowledge-base/how-long-will-it-take-to-get-production-access-for-my-subscribed-services)

See less ▼

- [FAQs](https://help.datazoo.com/en/dz-knowledge-base/faqs)
- [Integrations](https://help.datazoo.com/en/dz-knowledge-base/integrations)
- [General](https://help.datazoo.com/en/dz-knowledge-base/general)
- [Support](https://help.datazoo.com/en/dz-knowledge-base/support)
- [Account & Settings](https://help.datazoo.com/en/dz-knowledge-base/account-settings)

[![data zoo logo](https://help.datazoo.com/hs-fs/hubfs/Asset%201@2x-8.png?width=400&height=70&name=Asset%201@2x-8.png "data zoo logo")](https://help.datazoo.com/)

Copyright © 2025, Data Zoo